FREQUENTLY ASKED QUESTIONS

GENERAL QUERIES

 Where can I go, should I need further clarification on any customs matter?

There is an officer at our Helpdesk situated at the Long Room in all our ports. Click here for more information.

 SINGLE ADMINISTRATIVE DOCUMENT (SAD )

What is a Single Administrative Document?

It is an electronic Customs Entry form that is used for clearing cargoes.

How do I register an SAD?

An SAD can be registered on-line through ASYCUDA.

 Can a Company register SAD?

Yes, provided they have on-line ASYCUDA System and on the approval of the FIRCA management. FIRCA will also provide the necessary training and user manual.

 Who can conduct an assessment?

The company or a registered broker can also do assessment on-line.

DUTY PAYMENTS

Where can I make my payments?

The Amount of Duty payable shown on the Assessment Notice should be paid to Customs Cashier at each port of entry. Link to Contact Us

What if I am unable to assess the SAD?

If you are restricted from assessing the SAD, you have to lodge the SAD at the Customs Longroom.

How long does it take for my SAD to be processed before I make the final payment?

This should be processed within 24 hours.

What documents would I expect to receive after the paying of Duty and VAT?

You will be issued a receipt and a Release Note. The Release Note will allow you to remove goods from Customs Control.

Who can I engage to clear goods from Customs?

A person can either clear goods from Customs Control on their own or engage a licensed Customs broker/agent. List of licensed Customs brokers.

What happens if my goods are marked for inspection? ( Red Lane (RL): Block 11 of SAD)

Upon payment of Duty the release copy is not given to the Customs Broker or the owner unless and until the goods are examined.

What would I need to do then?

An appointment for examination is required to be made with the Examinations Section at Customs Division.

What will happen after the appointment is confirmed?

The owner or broker will have to pick the Examination officer at the appointed time for inspection purposes. The goods will be released from Customs Control if the Customs officer is satisfied after completion of examination.