OUR VALUES

The principles by which FIRCA will operate are represented by the core values against which all actions will be measured. The values that have been agreed with the Board and Management of FRCA are reflected in the following:

• LEADERSHIP
  The organization’s senior leaders will set directions and create a customer orientation, clear and visible values and high expectations, and ensure the creation of strategies, systems, and methods of achieving excellence and building knowledge and capabilities.

• RESULTS FOCUS
  The organization will focus on results that are guided and balanced by the interest of all stakeholders, using a balanced set of performance measures that offers an effective means to monitor actual performance, and to marshal support for improving results.

• CONTINUOUS IMPROVEMENT AND LEARNING
  The organization aims to achieve the highest level of performance by adopting a well executed approach to continuous learning and improvement by incremental and breakthrough improvement and adaptation to change that leads to new goals and/or approaches.

• DESIGN QUALITY AND PREVENTION
  The organization will emphasize on design quality, hence anticipating problems and waste prevention at the design stage.

• PARTNERSHIP DEVELOPMENT
  The organization will build internal and external partnerships to better accomplish its goals.

• VALUING EMPLOYEES
  The organization will continue to invest in the development of its workforce through education, training and opportunities for continued growth. In return FRCA has the right to expect high levels of productivity and integrity.

• ONE ORGANISATION
  Managers and staff will work as one toward the goals of FRCA.