KEY RESULT AREAS

After an aggregate analysis of FRCA’s current corporate plan, current and planned developments, the operating environment and stakeholder expectations, three high level business drivers were developed from which eight areas of focus identified – key result areas. Each Key Result Area (KRA) has a number of objectives which determine the priorities needed to achieve each of the KRA’s.

Higher Level Business Drivers:

1. Contribute to Economic Growth. FRCA will effectively contribute to the economic growth and safety of Fiji attracting foreign investment, ease of doing business at a comparative low cost and good access to advisory services. FRCA contributes to an even playing field (equity) through FRCA’s consistent approach and detection of non compliance. FRCA’s role of border and community security ensures a safe environment to operate within.
2. Community Confidence in FRCA. The community has confidence in FRCA and its ability to: (a) meet its stated mission i.e. To be recognized as a leading contributor to Fiji’s economic, security and social programmes, through effectively collecting the majority of Government revenues, carefully protecting its border, facilitation of trade and providing quality advice to key stakeholders and (b) deliver its social contract with the community through its customer charter.
3. Voluntary Compliance. There will be high levels of voluntary compliance thereby maximizing revenue with the resources FRCA has available through identifying, prioritizing and treating risk with a range of interventions: (a) assistance – providing tailored services to assist taxpayers (customer) at their convenience, and (b) detect and deter non-compliance by applying enforcement responses.

KEY RESULT AREAS

We are responsible for collecting and growing revenue for the Government to fund the national budget;

KRA 1: Identify and treat the risks to voluntary compliance and develop a compliance risk management framework:

KRA 2: Optimize the efficiency and effectiveness of FIRCA processes, systems and structures;

KRA 3: FRCA will tailor its services and assistance programmes to enable taxpayers, importers and others to (understand and) take self responsibility for their compliance;

KRA 4: Border and community security will be continually improved;

KRA 5: FRCA is responsive to the changing needs and expectations of key stakeholders;

KRA 6: Legislation and policies are modern and reflect best practice to support the aims of FRCA;

KRA 7: FRCA’s human capabilities will meet the changing needs of the business;

KRA 8: FRCA will be accountable for the effective use of its resources.