Policy Section
The Section performs the following functions of the Authority:
- promote and market FIRCA's services to the public.
- liaise with media organisation's ensuring timely and appropriate coverage of FIRCA's activities.
- keep staff informed of relevant issues and events in the Authority via the internal newsletter ‘InfoLink'.
- create customer awareness.
- responsible for customer surveys for the organisation.
- develop and compile the Authority's strategic planning and reporting documents, namely the Corporate Plan, Statement of Corporate Intent, Half-Year and Annual Reports.
- ensure Authority's compliance with statutory reporting requirements.
- facilitate preparation of divisional and business plans.
- monitor divisional performance based on approved plans and report appropriately.
- conducts research and analysis on areas for organisational improvements including identification of benchmarks and best practices and develop appropriate policies for such purposes.
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